Refund & Exchange Policy
Return Conditions
You can apply for a return within 7 days of receiving the product. The product must remain unopened and the packaging intact, ensuring it doesn't affect secondary sales. Once blind box products are opened, they cannot be returned or exchanged.
Return Process
To request a return, please contact our support team at support@hiopentoy.com with your order details and the reason for return. Once we confirm the product meets the return conditions, we will provide the return address and specific return steps. Please note, return shipping fees are the responsibility of the customer unless the return is due to a product quality issue.
Exchange Policy
You can apply for an exchange within 7 days. The product must remain unused and the packaging intact. If there is a product quality issue, we will replace it with the same product free of charge. If the exchange is due to personal reasons, the shipping fee will be the responsibility of the customer.
Refund Policy
We will process your refund within 7 business days of receiving and inspecting the returned product. The refund will be issued back to the original payment method used for the purchase, and the specific processing time may vary depending on the payment platform.
